Refund Policy

1. How we sell

K-emistry sells each item you choose as a one-off purchase. There is no subscription and no prepaid balance. Before payment, the checkout screen shows the item total, any discount, and the final amount charged.

2. Full refunds

We refund the full amount in the following cases.

• A payment error or duplicate charge is confirmed
• Purchased content could not be provided due to causes attributable to us
• Payment completed but generation of the content never started

3. When withdrawal is limited

Purchased content is digital content generated individually from the user's birth data. Under Article 17(2)5 of the Korean Act on Consumer Protection in Electronic Commerce, withdrawal is limited for content whose provision has begun.

Under the proviso to the same subparagraph, withdrawal is not limited for items in an order whose provision has not begun, and those items are refunded under section 2.

We clearly display on the checkout screen that withdrawal is limited.

4. Coupons

When an order paid with a coupon is refunded, we refund the amount you actually paid.

A used coupon is not automatically restored by a refund. Where the refund is due to causes attributable to us, our support team will issue an equivalent coupon.

Coupons themselves have no cash value and are not refundable.

5. How to request a refund

You can request a refund under My Page > Purchases, or write to support@k-emistry.com.

Once the reason is confirmed, we process the refund within 3 business days, absent special circumstances, following the procedure for your payment method. The time until the money reaches you depends on that method.

6. Items provided free of charge

Items priced at zero, and orders brought to zero by a coupon, involve no payment and are therefore not subject to refund.